Challenges of sharing tacit and practical knowledge through digital collaborative platforms
Research question: What challenges arise when professionals share tacit and practical knowledge through digital collaborative platforms in project-based work?
Why I kept it Draft
I chose this topic because project-based work brings together people with different backgrounds and expertise, and what they know from experience is often the hardest thing to pass on. The review showed me why this matters for professional learning: when experience and lessons learned are hard to share through a platform, people have fewer chances to learn from each other.
What I found
- Social and organizational challenges. Practical knowledge is shared through talk, gestures and participation in practice (Sellberg, 2017; Lave & Wenger, 1991), but virtual settings can limit informal discussion and body language (Pantić et al., 2021). In Abbas et al. (2022), some users were unsure about adding their own lessons learned to the platform.
- Technological challenges. Knowledge is often scattered across different systems, which makes relevant documents and past experience hard to find (Abbas et al., 2022; Barok et al., 2019). Differences in digital access and skills can also limit participation (Pantić et al., 2021).
- Platforms are not only a barrier. Bhatti et al. (2024) found a positive relationship between platform capabilities and tacit and explicit knowledge sharing among remote workers. Overall the studies complement each other: platforms can support knowledge sharing, but they cannot entirely replace its social and personal side.
Skills shown
- Structured database search
- Inclusion and exclusion criteria
- PRISMA flow diagram
- Thematic analysis
- Critical appraisal of sources
The problem in one picture
Documents move through the platform. Gestures, informal talk and shared practice often stay outside it.